Privacy Policy

How we collect, use, and protect your personal information

Tismo Technology Solutions Pvt. Ltd. which includes this entity and all its subsidiaries (hereinafter referred to as "Tismo") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Tismo will not distribute, sell, or rent names, email addresses, or any other personally identifiable information to any third party. Tismo may share personally identifiable information to third parties only under the following conditions:

  • When required by Law
  • To trusted partners who have strict confidentiality agreements with Tismo and are acting on behalf of Tismo.
  • In case of a merger or acquisition involving Tismo

Information We Collect

Legal Basis for Processing

We process your personal data based on: Contract (to provide services), Legitimate Interest (for business operations), Consent (for sales related activities), and Legal Obligation (for compliance).

Personal Information You Provide

We collect personal information that you voluntarily provide to us. You are not required to provide this information, but some features may not be available without it. We collect this information when you:

  • Contact us - Name, email, message content (Legal basis: Legitimate Interest)
  • Request services - Business details, project requirements (Legal basis: Contract)
  • Apply for jobs - CV, contact details, qualifications (Legal basis: Legitimate Interest)

Types of Personal Data

Required Information
  • • Email address (for communication)
  • • Name (for personalization)
Optional Information
  • • Phone number
  • • Address
  • • CV and qualifications

Retained for the duration of the business relationship and as required by tax laws and ISO certification obligations.

Information Automatically Collected

When you visit our website, we automatically collect certain technical information only with your consent (except for necessary cookies required for website functionality):

Consent-Based Collection

Analytics and functional cookies are only activated after you provide explicit consent through our cookie banner. You can withdraw this consent at any time.

  • Device information - IP address (anonymized), browser type, operating system (Legal basis: Legitimate Interest for security)
  • Usage analytics - Pages visited, time spent, click patterns via Mixpanel (Legal basis: Consent, Retention: 2 years)
  • Chat data - Messages and session data via Crisp Chat (Legal basis: Consent, Retention: 1 year)
  • Location information - General geographic location based on IP address (Legal basis: Legitimate Interest)
Your Control

You can control what information is collected by managing your cookie preferences. See our Cookie Policy for details.

How We Use Your Information

We process your personal information for the following purposes, based on legitimate legal grounds:

Service Provision (Contract)

To provide our engineering and design services, respond to inquiries, and fulfill our contractual obligations.

Communication (Legitimate Interest)

To respond to your questions, provide customer support, and maintain business relationships.

Website Improvement (Legitimate Interest)

To analyze website usage, improve functionality, and enhance user experience.

Legal Compliance (Legal Obligation)

To comply with applicable laws, regulations, and legal processes.

Sales (Legitimate Interest)

To promote our services, conduct marketing activities, and engage with potential clients.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and providing our services. These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your information.

Current Service Providers:
  • Mixpanel: Website analytics (with your consent)
  • Crisp: Customer support chat (with your consent)
  • Email service providers: For sending communications
  • Cloud hosting providers: For website and data hosting

Legal Requirements

We may disclose your information when required by law, regulation, or court order, or when we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Prevent fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and your rights regarding your information.


Tismo may also share business contact details of client personnel with banks, auditors, tax authorities, lawyers, and regulatory authorities as required for invoicing, payments, compliance, or legal processes. These entities act as independent Data Controllers under GDPR.

Tismo may share limited client contact details with courier or logistics providers where required to ship items, solely for the purpose of completing deliveries. These providers are contractually or commercially obligated to safeguard the information provided.

Your Rights and Choices

You have the right to ask Tismo for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured and machine-readable format. In addition, you can object to the processing of personal data, in some circumstances (in particular, where we do not have to process the data to meet a contractual or legal requirement). Where we have asked for your consent, you may withdraw consent at any time. If you have asked to withdraw your consent to Tismo from processing your data, this will not affect any processing which has already taken place at that time. For any such queries you may contact [email protected]. These rights may be limited, for example, if fulfilling your request would reveal personal data of another person or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Contact Information

Email: [email protected]

Data Protection Lead: For significant privacy matters or GDPR-related requests, you may also contact our Data Protection Lead at the above email address with the subject line "Data Protection - Privacy Inquiry."