Cookie Policy

Understanding how we use cookies on our website

What Are Cookies

A cookie is a piece of information that webserver sends to an identifiable individual's ("your") computer (browser file) when a website is accessed. It contains information about your visit to Tismo Technology's ("our", "Tismo") web page, as well as any other information you have volunteered for. It helps to provide additional functionality to the site and analyse site usage more accurately. Cookies can gather information about your website usage or enable the website to recognise you as an existing customer when you return to our website at a later date.

Types of Cookies We Use

1. Necessary Cookies

These cookies are essential for the proper functioning of our website. They enable core functionality such as security, network management, and accessibility. These cookies cannot be disabled.

Examples:

  • Session cookies that maintain your connection to the website
  • Security cookies that help protect against malicious activity
  • Load balancing cookies that ensure optimal website performance

2. Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

We use:

Mixpanel Analytics:

  • Tracks page views and user interactions
  • Measures website performance and loading times
  • Analyzes user behavior patterns to improve functionality
  • Helps us understand which content is most valuable to users

Data Retention: Analytics data is retained for 2 years

Third Party: Data is processed by Mixpanel Inc.

3. Functional Cookies

These cookies enable enhanced functionality and personalization features such as live chat, customer support, and remembering your preferences.

We use:

Crisp Chat:

  • Enables live chat functionality for customer support
  • Remembers your chat history during your session
  • Stores preferences for chat notifications
  • Provides seamless customer service experience

Data Retention: Chat data is retained for 1 year

Third Party: Data is processed by Crisp IM SAS

How to Manage Cookies

You have several options for managing cookies on our website:

1. Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner. You can choose to accept all cookies, accept only necessary cookies, or customize your preferences.

2. Browser Settings

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impact website functionality.

Third-Party Services

We use the following third-party services that may set cookies on your device:

ServicePurposeData ProcessedPrivacy Policy
MixpanelWebsite AnalyticsPage views, user interactions, device information, IP address (anonymized)Mixpanel Privacy Policy
CrispLive Chat SupportChat messages, session data, contact information (if provided)Crisp Privacy Policy

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page.

Last updated: March 16, 2026

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Email: [email protected]

Subject Line: Data Protection - Cookie Policy Inquiry